eNPS: What’s an Employee Net Promoter Score and Why Should You Care?
6 min read
eNPS stands for Employee Net Promoter Score, a rating that’s used to measure customer service satisfaction. This has been employed since 2003, and is based on one single question: “How likely are you to recommend this business to a friend?” It’s been used for everything from retailers and restaurants to doctors, mental health professionals, lawyers, […]
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